EVwire brief: Hyundai is rolling out a mobile service program across the US, sending equipped vans to owners' homes or workplaces to handle routine maintenance and repairs. The service is available for both Hyundai’s EVs and ICE vehicles.
The vans are run by participating dealers and staffed with factory-trained technicians using genuine Hyundai parts, with appointments booked through a participating dealer's website. After a successful pilot, Hyundai is expanding the program nationwide, targeting 150 active mobile units by the end of 2026.
Hyundai’s mobile vans are set up to handle software updates, tire rotations, brake pad and rotor replacements, service campaigns, washing and detailing, and oil changes for combustion models.
Hyundai’s mobile service team can handle routine maintenance for EVs
Hyundai pitched the program as a way to ease the strain on dealer service capacity as its US sales have grown, while giving owners a more convenient option. Michel Poirier, Hyundai Motor America's vice president of aftersales and customer experience, said it "extends the current myHyundaiCare experience beyond the traditional dealership visit."
Context:
The mobile service vans are dealer-operated. Hyundai supports participating dealers with upfitting guidance, equipment, software, and Dealer Management System integrations, plus one-on-one coaching, while the dealers themselves handle staffing and scheduling. The company says the work matches the level of service owners would get in a dealership bay.
Hyundai aims to deploy 150 mobile units by the end of 2026
The rollout is still modest in scale. With roughly 855 independent Hyundai dealers in the US, a target of 150 mobile units by year-end means only a fraction of the network will offer it at first.
The move puts Hyundai on the same path as Tesla and Rivian, both of which have sent mobile technicians out to customers for years. Owners with more complicated problems, though, will still need to bring the car into a dealership.
Source: Hyundai
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